Handy CPD Terms and Conditions for Products and Services
Last Updated: 18th September 2025
1. Introduction and Scope of Agreement
1.1. Welcome to Handy CPD. These Terms and Conditions (“Terms”) govern your use of our website https://handycpd.co.uk (the “Website”) and the purchase of any goods or services from Handy CPD (“we,” “us,” “our”). This includes the purchase of physical Goods (such as CPD Portfolios) and digital Services (such as the Handy CPD AI Assistant). Our business address is 43 Penhurst Way, England CV11 4XF, United Kingdom. You can contact us by email at support@handycpd.co.uk or by phone on 07748707838.
1.2. By accessing our Website or placing an order for any product or service, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our Website or place an order.
1.3. These Terms should be read in conjunction with our other policies, including our Privacy Policy (which incorporates our Cookie Policy), Delivery Policy, and Returns Policy. These policies form part of our contract with you.
1.4. We reserve the right to amend these Terms from time to time. Any changes will be posted on this page and will apply to any orders placed after the “Last Updated” date. It is your responsibility to read the Terms each time you use the Website.
2. Definitions
2.1. “Customer,” “you,” “your” means the individual or business using our Website and/or purchasing Goods or Services.
2.2. “Contract” means the legally binding agreement between you and us for the sale and purchase of Goods or Services, incorporating these Terms.
2.3. “Goods” means the physical products (e.g., books, CPD portfolios) which we supply in accordance with these Terms.
2.4. “Services” means the digital product known as the “Handy CPD AI Assistant,” including access to the custom GPT and the downloadable core files and prompts.
2.5. “LLM” refers to a Large Language Model, such as ChatGPT, used to operate the Services.
2.6. “Order” means your order for Goods and/or Services placed via our Website.
2.7. “Website” means our website located at https://handycpd.co.uk.
3. Use of the Website
3.1. You are permitted to use our Website for your own personal, non-commercial use for the purpose of browsing our Goods and Services and placing Orders.
3.2. You must not misuse our Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
3.3. The intellectual property rights in all software and content (including photographic images, product descriptions, and the core files and prompts for the Services) made available to you on or through this Website remain our property or that of our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors.
3.4. We endeavour to ensure that the information on the Website is accurate and up-to-date, but we do not guarantee its completeness or accuracy. We will not be liable for any inaccuracies or errors which are beyond our reasonable control (errors and omissions excepted).
4. Product Information, Availability & Pricing
4.1. We take reasonable care to ensure that all details, descriptions, and prices of Goods and Services appearing on the Website are correct at the time when the relevant information was entered onto the system. Images of the Goods on the Website are for illustrative purposes only; actual Goods may vary slightly.
4.2. Prices for physical Goods are quoted in Pounds Sterling (GBP) and are the prices in force at the date and time of your Order. For our digital Services, the price is offered on a “pay what you want” basis, which means you can download the product for a price of your choosing, including for free. You acknowledge that any payment made for a digital Service is considered a voluntary donation to support our work. As we are not currently VAT registered, no VAT is added to the prices shown. Delivery charges are additional for physical Goods and will be set out at checkout.
4.3. We reserve the right to adjust prices, offers, and specifications of Goods and Services at our discretion at any time before we accept your Order.
4.4. All physical Goods are custom printed on demand by our printing partner, Bookvault, as detailed in our Delivery Policy. The Services are offered as a digital product via a third-party platform.
5. Ordering Process & Contract Formation
5.1. Our Website uses a guest checkout facility. You do not need to create an account to place an Order.
5.2. To place an Order, you will need to follow the online checkout process. This involves providing your name, billing address, delivery address (for Goods), email address, and payment information.
5.3. Your placement of an Order constitutes an offer to us to buy the Goods and/or Services specified in the Order.
5.4. After you place an Order, you will receive an automated email from us acknowledging that we have received your Order.
5.5. Our acceptance of your Order, and the formation of a legally binding Contract between you and us, will take place when we dispatch the Goods to you (for physical products) and send a dispatch confirmation email or when we provide you with access to the Services (e.g., via the download link for digital products). Until this occurs, we are not legally bound to supply the Goods or Services.
5.6. We reserve the right to refuse an Order for any reason, including but not limited to: non-authorisation of payment; errors in product information or pricing on the Website; inability to meet estimated delivery timescales; or if we suspect fraudulent activity.
5.7. If we are unable to accept your Order, we will inform you of this by email and will not charge you for the Goods or Services (or will refund any payment taken).
6. Payment
6.1. Payment for all Goods and Services and any applicable delivery charges must be made in full at the time of placing your Order.
6.2. We accept payment via the methods specified on our Website’s checkout page, including credit and debit cards, as processed securely by our third-party payment processors (e.g., WooPayments, Ko-fi).
6.3. We do not store your full card details on our servers. By placing an Order, you confirm that the payment details provided are valid and correct.
7. Delivery (Physical Goods) and Access (Digital Services)
7.1. Delivery of Physical Goods: Full details of our delivery process, options, timescales, and charges for physical Goods are set out in our Delivery Policy, which is available on our Website at https://handycpd.co.uk/delivery/ and forms part of these Terms. We currently only deliver to addresses within the United Kingdom.
7.2. Access to Digital Services: Upon successful payment or download, you will receive an email confirmation with a direct link to the Services (the Custom GPT) and a separate link to download the core files. Access to the Custom GPT requires a separate subscription to ChatGPT Plus, which is a third-party service and is not included in your purchase from us.
7.3. Responsibility for Third-Party Platforms: You acknowledge that our transactions and the Services rely on third-party platforms. We are not responsible for the functionality, availability, or terms and conditions of those platforms (e.g., OpenAI/ChatGPT, Ko-fi, etc.).
7.4. Risk in the Goods will pass to you upon completion of delivery. Title to the Goods will pass to you once we have received payment in full and the Goods have been delivered.
8. Cancellations, Returns, and Refunds
8.1. General: Your rights regarding cancellations, returns, and refunds for both Goods and Services are set out in detail in our Returns Policy, which is available on our Website at https://handycpd.co.uk/refund_returns/ and forms part of these Terms.
8.2. Returns for Goods: For most physical Goods purchased online, you have a legal right to change your mind and cancel the Contract within 14 days of receiving the Goods, as detailed in our Returns Policy and under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8.3. Cancellations & Refunds for Digital Services: By downloading the digital Services, you acknowledge and expressly agree that you consent to the immediate performance of the Contract and waive your right to cancel within the 14-day cooling-off period provided by the Consumer Contracts Regulations 2013. Therefore, due to the immediate download and electronic nature of the Services and the fact that any payments are considered voluntary donations, all transactions are final, and we do not offer refunds.
8.4. Faulty Digital Content: Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If you believe the digital product is faulty (e.g., the download link is broken, the file is corrupted, or the content is not as described), please contact us immediately at support@handycpd.co.uk. We will assess the issue and provide a repair or replacement. If a repair or replacement is not possible or fails to resolve the issue within a reasonable time, you may be entitled to a price reduction, which may include a full refund of any donation made.
9. Our Liability and Disclaimers
9.1. General: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded by law.
9.2. Disclaimer for AI Services: You acknowledge that the Services are provided as a tool and are based on a Large Language Model (LLM). You understand and agree that:
- The Services are for educational and informational purposes only. They do not provide professional, legal, or financial advice.
- The output from the Services may not always be accurate, complete, or reliable. AI models can produce incorrect or nonsensical information (“hallucinations”).
- It is your sole responsibility to review and verify any output from the Services. You must not rely on the output as a substitute for professional judgement, research, or human review.
- We will not be liable for any loss, damage, or harm arising from your reliance on, or use of, any output from the Services.
9.3. Limitation of Liability: Subject to clause 9.1, our total liability to you in respect of all other losses arising under or in connection with the Contract for Goods or Services, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the total price paid by you in the Order relating to the claim.
9.4. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control (a “Force Majeure Event”).
10. Intellectual Property
10.1. Our Intellectual Property: All intellectual property rights in the Goods (the content of the books) and Services (the core files and prompts) are owned by Handy CPD or our licensors. Purchase of the Goods or Services grants you a limited, non-exclusive, non-transferable licence to use them for your own personal, non-commercial, educational purposes.
10.2. Restrictions: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Goods or Services, including the core files and prompts, for any commercial purpose without express written permission from us. You must not use the product to create a competing product. You may not re-distribute the core files or prompts, even if they are modified.
10.3. User-Generated Content: You are solely responsible for any content or data you input into the Services. You warrant that you have all necessary rights to such content and that it does not infringe on any third party’s intellectual property or privacy rights.
11. Data Protection & Privacy
11.1. We will only use your personal information as set out in our Privacy Policy.
11.2. Data Processing by Third Parties: You acknowledge that by using the Services, your data (including the prompts and inputs you provide) will be processed by third-party LLMs (e.g., OpenAI). We are not responsible for how these third parties process your data. You must review and agree to their terms and privacy policies separately.
12. Complaints & Dispute Resolution
12.1. We aim to provide a high level of customer service. If you have a complaint, please contact us at support@handycpd.co.uk, and we will endeavour to resolve it as quickly as possible.
12.2. If we are unable to resolve your complaint to your satisfaction through our internal complaints procedure, information on Alternative Dispute Resolution (ADR) may be available from various sources. However, we are not committed to using any specific ADR scheme unless required to do so by law.
13. General
13.1. Entire Agreement: These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to its subject matter.
13.2. Severability: If any provision or part-provision of these Terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
13.3. Waiver: A waiver of any right or remedy under these Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.
13.4. Third Party Rights: No one other than a party to this Contract shall have any right to enforce any of its terms (under the Contracts (Rights of Third Parties) Act 1999).
13.5. Governing Law and Jurisdiction: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
© Handy CPD 2025
